Booking and policies
Everything that governs a stay, written in plain English: how to book, when to pay, what happens if plans change, and the house rules that keep our properties in good order.
Minimum stay
Two nights midweek, three nights at weekends at most properties. Three nights throughout the year at The Maple House and Rosewood Family Home.
Check-in and check-out
Check-in from 15:00, check-out by 10:00. Self check-in with a key safe; entry details sent 24 hours before arrival.
Deposit
30% of the accommodation total confirms the booking. Balance due seven days before arrival.
Key terms summarised
| Minimum stay | 2 nights midweek · 3 nights weekends · 3 nights year-round at the two larger houses |
| Check-in | From 15:00 (self check-in, key safe) |
| Check-out | By 10:00 |
| Deposit to book | 30% of accommodation total |
| Balance due | 7 days before arrival |
| Security deposit | £150 houses · £100 studio and one-bedroom · refundable |
| Security deposit returned | Within 5 working days of departure |
| Cancellation, more than 14 days before arrival | Full refund less £25 administration fee |
| Cancellation, 7–14 days before arrival | 50% of accommodation total refunded |
| Cancellation, within 7 days | Non-refundable |
| Pets | Prior approval, £35 supplement per stay (cottage and three-bedroom house) |
| Smoking | Not permitted indoors, including vaping |
| Quiet hours | 22:00 to 08:00 |
| Parties and events | Not permitted |
If your plans change
We know dates move. Wherever possible we would rather move your booking than cancel it, so the first thing to do is call us on +44 7533 355033 — we will tell you immediately whether alternative dates are free.
- More than 14 days before arrival — everything you have paid is refunded, less a £25 administration fee.
- 7 to 14 days before arrival — 50% of the accommodation total is refunded.
- Within 7 days of arrival — the booking is non-refundable. If we re-let the dates we refund what we recover, less the administration fee.
- If we cannot make the property available — we offer an equivalent alternative or a full refund of all sums paid.
We recommend travel insurance covering cancellation, particularly for stays booked far in advance.
The refundable deposit
A refundable deposit of £150 (£100 for the studio and cottage) is held against damage, breakages, excessive cleaning, lost keys or smoking inside the property. It is returned in full within five working days of departure where nothing has been charged.
- Anything deducted is itemised in writing, with photographic evidence.
- Accidental damage reported during the stay is usually resolved without deduction.
- Lost keys are charged at cost; the property is re-secured the same day.
- Deposits are never used to cover ordinary wear and tear.
Keeping the properties in good order
Guests
The maximum occupancy shown for each property must not be exceeded. Visitors are welcome during the day; overnight guests must be included in the booking.
Noise
Noise should be kept to a reasonable level between 22:00 and 08:00. Our properties sit in residential streets and we ask guests to respect neighbours.
Smoking
Not permitted inside any property, including vaping. A charge applies where smoking has occurred indoors.
Pets
Permitted only with prior written approval at Garden Mews Cottage and The Maple House, with a £35 cleaning supplement. Assistance dogs are always welcome at no charge.
Parties
Parties, events and commercial photography are not permitted at any property.
Identity
We may ask to see photographic identification for the lead guest on arrival, in line with insurance requirements.
Any questions about our policies?
We would rather answer a question before you book than send an invoice afterwards. Call us or send an email and we will explain how the terms apply to your stay.