Frequently asked questions

Send an enquiry through the contact form, call +44 7533 355033 or email support@safehaven-property.uk with your dates and the property you are interested in. We confirm availability, send a written booking summary and take a deposit to hold the dates. You book directly with the owner and pay no platform commission.

Two nights midweek and three nights at weekends at most properties. The Maple House and Rosewood Family Home have a three-night minimum throughout the year. Stays of 28 nights or more are quoted at a reduced monthly rate.

Check-in is from 15:00 and check-out is by 10:00. Self check-in uses a key safe, so late arrivals are fine — we send entry details 24 hours before you arrive. Early check-in and late check-out can often be arranged for a small fee if the property is free.

A 30% deposit confirms the booking, with the balance due seven days before arrival. A refundable damage deposit of £150 is held for houses and £100 for studio and one-bedroom properties, returned within five working days of departure.

Cancel more than 14 days before arrival and we refund everything except a £25 administration fee. Cancel between 7 and 14 days before arrival and 50% of the accommodation total is refunded. Within seven days the booking is non-refundable, though we will always try to move your dates instead.

The properties are strictly non-smoking indoors, including vaping. Well-behaved dogs are welcome at Garden Mews Cottage and The Maple House with prior approval and a £35 cleaning supplement per stay. Assistance dogs are always welcome at no charge.

Yes. Travel cots, high chairs and stair gates are available on request at no extra cost. Harbour View Apartment, The Maple House and Rosewood Family Home have family bathrooms and safe outdoor space.

All utilities, linen, towels, broadband, Smart TV, a welcome pack and the final clean are included. There are no service fees and no cleaning charge beyond the pet supplement where applicable. A refundable damage deposit is the only additional sum.

Yes. Stays of 28 nights or more receive a 25% reduction on the nightly rate, and we invoice monthly for corporate bookings. Please mention invoicing requirements in your enquiry so we can send the correct paperwork.

For stays of a month or longer we can arrange a supervised viewing, subject to the property being vacant. Photographs on this site are of the actual properties in our portfolio rather than stock imagery.