Terms & Conditions

Last updated: 1 September 2026

These terms apply to all bookings of accommodation owned and operated by Safe Haven Property Holdings Ltd (Company No. 15291973, registered in England and Wales). Please read them before booking; by paying a deposit you accept them.

1. Booking and formation of contract

A booking is made when you submit an enquiry and we issue a written booking summary confirming the property, dates and total price. The contract is between you, the lead guest, and Safe Haven Property Holdings Ltd (Company No. 15291973, registered in England and Wales), and it comes into force when the deposit is received. The lead guest must be at least 21 years old and is responsible for the entire party for the duration of the stay.

2. Payment terms

A deposit of 30% of the accommodation total is payable to confirm the booking. The balance is due no later than seven days before the arrival date. Where a booking is made within seven days of arrival, the full amount is payable at the time of booking. Payments are accepted by bank transfer or card. We do not add booking or service fees.

3. Cancellation and refunds

If you cancel more than 14 days before the arrival date, we refund all sums paid less a £25 administration fee. If you cancel between 7 and 14 days before arrival, 50% of the accommodation total is refunded. If you cancel within 7 days of arrival, or fail to arrive, no refund is due. Where we are able to re-let the cancelled dates we will refund any amount recovered, less the administration fee. If we are unable to make a property available for any reason, we will offer an equivalent alternative or a full refund of all sums paid. We strongly recommend that guests take out travel insurance covering cancellation.

4. Security deposit and damage

A refundable damage deposit of £150 (£100 for studio and one-bedroom properties) is held against damage, breakages, excessive cleaning, lost keys or smoking inside the property. The deposit is returned in full within five working days of departure where no charge applies. Where a cost is deducted we provide an itemised statement with photographic evidence. Guests are asked to report any accidental damage promptly so it can be resolved without deduction.

5. Occupancy and house rules

The maximum occupancy stated for each property must not be exceeded without written agreement. Parties, events and commercial photography are not permitted. Guests are asked to keep noise to a reasonable level between 22:00 and 08:00 out of consideration for neighbours. The properties are non-smoking indoors, including vaping. Pets are only permitted where expressly agreed in writing in advance. Any breach of these rules may result in the stay being ended without refund.

6. Limitation of liability

We take reasonable care to ensure the properties are safe, clean and as described. We are not liable for loss or damage to guests’ personal belongings, for interruptions to utility services outside our control, or for indirect or consequential loss. Our total liability in connection with a booking is limited to the accommodation sum paid for that stay, except where liability cannot lawfully be limited, including liability for death or personal injury caused by negligence. Nothing in these terms affects your statutory rights as a consumer.

7. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, save that consumers resident in Scotland or Northern Ireland may bring proceedings in their own jurisdiction.

8. Contact

Questions about these terms can be sent to support@safehaven-property.uk or raised by telephone on +44 7533 355033, daily between 08:00 and 20:00 UK time.